We deeply value your trust in us for every purchase you make. Our utmost desire is to offer you a completely hassle-free shopping experience. Rest assured that all products available on www.cosmeticscorner.com.bd are brand new, ensuring their quality and authenticity.

If you have received products that are damaged, rotten, incorrect, expired, or not as described, you can initiate a return/exchange request within 24 hours. We are committed to resolving your issue promptly, and you can expect a resolution within the next 7 working days (or 10 days for locations outside Dhaka) after submitting your request.

You can request an exchange for the following reasons:

• If you have received a damaged product.
• If you have received an expired product.
• If you have received the wrong item instead of the item you ordered.

For the aforementioned reasons, we will cover the cost of return delivery.

** Once the vacuum seal of an item has been torn, it cannot be exchanged or returned. Similarly, any item purchased under a Sale/Discount offer is non-exchangeable and non-returnable, unless you have received products that are rotten, defective, or damaged.

Exchange is always possible for any items that can be resold. The following conditions apply to items for which return/exchange is not eligible: –

• Items that have been torn open from their sealed packaging.
• Products that have been fully or partially used.
• Products that were sold as part of a set and cannot be returned/exchanged individually.
• Items that are not in their original packaging or are not in their original condition.
• Products that do not have their original labels.

The customer will be responsible for covering the return delivery charge due to the following reason(s):

Inability to receive the parcel from the customer’s end.

Order cancellation by the customer after the parcel has already been shipped or delivered.

To initiate a return or exchange, kindly follow these steps:

• Send an email to support@cosmeticscorner.com.bd or contact us at +880 xxxxxxx within 24 hours, providing your Order ID details and explaining the issue.
• We will acknowledge and confirm your exchange/return request, and provide instructions regarding the pickup process.
• Prior to returning the product, please ensure that it remains unused and in its original condition. Include all labels, the original packaging, and the invoice along with the product.

Note*: In the event of any exchange or return-related concerns, it is essential to contact us within 24 hours of receiving your delivery package. Please notify us promptly via email or phone call. Additionally, ensure that you send back the product(s) to us within 7 days.