We prioritize the safety of your money at CosmicX. Rest assured that your funds are 100% secure with us. In the event that you need to request a refund, we offer a refund policy that allows you to do so within 3 days from the date you received the parcel. To initiate a refund, please ensure that you have the original product and order invoice. These must be presented in order to process your refund request efficiently and effectively.

CosmeticsCorner retains the rights to decline any refund requests that do not meet the necessary requirements for a refund. We value transparency and fairness in our refund process. Additionally, cosmeticscorner.com.bd reserves the right to modify or update this policy at any time. We recommend checking the policy periodically to stay informed about any changes. Our aim is to ensure a consistent and reliable refund experience for our valued customers.

To initiate a refund, kindly submit a refund request to us via email at support@cosmeticscorner.com.bd. Please provide a detailed explanation of the reason for the refund, and if applicable, include supporting photos. We value your feedback and aim to address your request promptly. Our team will carefully evaluate your refund request and endeavor to respond within 3 working days. Your satisfaction is important to us, and we appreciate your cooperation in providing the necessary information to process your refund efficiently.

We understand that you may have concerns regarding the adherence to the 3-day return policy. Rest assured that as long as your return request was submitted within the designated 3-day period, it will remain valid and eligible for consideration.

Refunds can be issued for the following reasons:-

☛ Product Defect: If the received product is defective or damaged upon arrival, you may be eligible for a refund.

☛ Incorrect Product: If you receive a product that is different from what you ordered, you can request a refund.

☛ Non-Delivery: If you did not receive your order within the specified timeframe or if the parcel is lost in transit, a refund can be requested.

☛ Dissatisfaction: In certain cases, if you are dissatisfied with the product or it does not meet your expectations, you may be eligible for a refund. Please note that specific terms and conditions may apply.

☛ Cancellation of order: Refunds may be applicable if you cancel your order before it is shipped or processed.

The refund amount you receive may vary based on the condition of the returned package. Depending on the specific circumstances, you may be eligible for a full refund, a partial refund, or no refund at all.

Typically, refunds are processed within 7-12 working days after we receive the returned parcel. However, please note that credit card payment refunds may take longer, depending on the policies and processing times of the respective commercial banks. We strive to complete the refund process as efficiently as possible and appreciate your patience during this period. Rest assured that we are committed to ensuring a timely resolution and returning the funds to your original payment method.

If you have made your payment through a mobile wallet such as bKash, Rocket, or Nagad, we will refund your money directly to the same account. The refund process for mobile wallet payments typically takes 5-7 working days. To initiate the refund, please follow these steps:

Send an email to support@cosmeticscorner.com.bd, stating your refund request and the reason for the refund. Include relevant details such as your order number, payment method (mobile wallet), and the account details associated with your mobile wallet. Our support team will review your request and process the refund accordingly.

Once we receive the return parcel, we will carefully assess its condition to determine the eligibility for a refund. After the evaluation, we will promptly inform you about the possibility of a refund and provide updates on the status of the refund process. If you have any further inquiries or need assistance with the refund process, please feel free to reach out to our support team.